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What is the refund and cancellation policy?

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Olivia Zhao avatar
Written by Olivia Zhao
Updated over a week ago

What is your refund policy?

We generally do not offer refunds, and payments made are typically non-refundable. This includes situations where the service was only partially used. However, we understand that exceptional circumstances may arise.

If you believe you’re eligible for a refund or require assistance with cancellation, please reach out to us at [email protected]. While we can’t guarantee a refund, we’re happy to review your request. In some cases, we may issue a refund, credit, or discount as a gesture of goodwill. These are handled on a case-by-case basis and are at our sole discretion.

Please note that any consideration extended in one instance does not guarantee similar treatment in the future.

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